Delivery Guarantee
At Salty Attitude, we want you to shop with confidence. Every order is produced specifically for you and carefully inspected before shipment.
Our Commitment
We are committed to ensuring that your order is processed accurately, shipped promptly, and delivered in good condition.
Damaged or Defective Items
If your order arrives damaged, defective, or contains a manufacturing error, please contact us within 30 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed, we will work to provide a replacement or another appropriate resolution at no additional cost.
Lost Packages
If your tracking information indicates that your package has been lost in transit, please contact us as soon as possible.
We will investigate the shipment with the carrier and work toward a fair resolution based on the circumstances of the shipment.
Incorrect Items
If you receive an item that differs from what you ordered, please contact us within 30 days of delivery. We will review the issue and help arrange a replacement when applicable.
Delivery Delays
While we strive to meet all estimated delivery timeframes, shipping carriers may occasionally experience delays due to:
- Weather conditions
- Peak holiday seasons
- Carrier operational disruptions
- Other circumstances beyond our control
We appreciate your patience and will assist in tracking delayed shipments whenever possible.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your package's journey from shipment to delivery.
Need Assistance?
If you experience any delivery-related issues, please contact our support team and include your order number so we can assist you as quickly as possible.
We value every customer and are committed to providing a positive shopping experience from checkout to delivery.